Michael
5.0 of 5 stars
Jun 01, 2024
The gentleman I dealt with was knowledgeable, polite and friendly.
Patricia Y
5.0 of 5 stars
May 31, 2024
Easy to schedule get service completed
MJ Z.
5.0 of 5 stars
May 31, 2024
Professional staff that took the time to listen and explain recommendations.ease of getting same day appointment and quickly service car. offered coupons to help with cost.
Anonymous
5.0 of 5 stars
May 24, 2024
Everyone was extremely genuine professional at the store
Westfielder
4.0 of 5 stars
May 15, 2024
Work done was extremely expensive.
K W
5.0 of 5 stars
May 14, 2024
The person running the front desk provided me with all the information I needed and even recommend some discounts for me. I went in for a 8 month oil change on a new car I rarely drive and and they called to tell me i didn't really need one yet which i appreciate. It made me feel like i wont be taken advantage of here. I will be back
Ron C.
5.0 of 5 stars
May 14, 2024
Quick and accommodating service by a professional staff
Rich C
5.0 of 5 stars
May 11, 2024
Anthony was very helpful and knowledgeable and gave me professional feedback
Dani C
5.0 of 5 stars
May 06, 2024
As easy and quick as I hoped for. Staff wasn't pushy about forcing additional services beyond the request. Thank you!
Stephen G
5.0 of 5 stars
May 04, 2024
Anthony was professional and courteous.
BILL Y
3.0 of 5 stars
May 02, 2024
OIL CHANGE COUPON PRICE IS VERY DECIEVING. FEELS LIKE BAIT AND SWITCHNOT MAY CARS TAKE ONLY 5 QUARTS OF OIL. ALSO OIL FILTER IS SUOPPOSED TO BE INCLUDED BUT ON MY CAR A HYUNDAI THERE WAS A SURCHARGE OF 26.00 FOR THE OIL FILTER. THIS IS ADDED ON TO THE PRICE OF THE "REGULAR FILTER" PPARANTLY NOT MANY CARS TAKE A "REGULAR FILTER ANYMORE. WHY NOT TELL PEOPLE THE REAL PRICE UP FRONT ON THE COUPON
Mardigras
5.0 of 5 stars
May 01, 2024
Everyone was so helpful & informative about pricing for the work I needed & professional about what parts I needed & didn’t need also service was efficient & fast thank you for such amazing service
Mike P.
5.0 of 5 stars
Apr 23, 2024
Kevin was very responsive and excellent to deal with during my service visit. I received a prompt call with recommended work based on the requested check of the car’s breaks. Additionally, Kevin was able to accommodate sending an electronic copy of the bill to make a review from home easy.
Brandy H
5.0 of 5 stars
Apr 20, 2024
Anthony and Jeff at the front are always on point. The mechanics are also highly skilled at their practice.
J Petro
5.0 of 5 stars
Apr 17, 2024
I work in the area and desperately needed an oil change. Anthony was extremely helpful & accommodating. He was also very informative about another issue my car was having.
Heatwave63
5.0 of 5 stars
Apr 13, 2024
The staff made it easy to schedule my appointment and also the time to resolve my car's problem was very fast.
greyeyes
5.0 of 5 stars
Apr 06, 2024
Always great service,pleasant, and friendly
Denco
5.0 of 5 stars
Apr 06, 2024
Pleasant personality, courteous, not pushy but explained completely!
IWR
5.0 of 5 stars
Apr 03, 2024
Able to allow me to come in without a scheduled appointment and able to perform work in a timely manner
DC
5.0 of 5 stars
Apr 02, 2024
My car has had a number if issues that have been fixed with patch jobs and most mechanics try to upsell me all sorts of ridiculously priced fixes but your guys told me that my car is in pretty good shape and didn't add any stress or anxiety to my service.
JT
5.0 of 5 stars
Mar 29, 2024
The location was great. Noted right away the cleanliness of the inside and waiting room areas. Friendliness and professionalism of the technicians that serviced me. Upon completion of the desired service contacted me right away. Listed and explained other concerns and recommendations for other services in helping maintain my vehicle. Two of which I had done on the spot. Pricing was reasonable for what I came in for and the recommended services which I will return to this Midas to have done. Overall, first time experience with Midas left a very satisfied and confident experience that the job was done right the first time.
Paul N
5.0 of 5 stars
Mar 29, 2024
I have both my cars serviced at Midas in Westfield and they have always done a great job.
Bjcycle
5.0 of 5 stars
Mar 23, 2024
Personable associate, complementary tire rotation was very nice.
JoeN
5.0 of 5 stars
Mar 15, 2024
Very courteous staff. Able to slot me in late in the day without an appointment. Turnaround time for oil change was very fast.
Ly. Ev
5.0 of 5 stars
Mar 06, 2024
Got tires Quickly
Frank B
5.0 of 5 stars
Feb 29, 2024
I went on to the specific Midas site for the location near me and found plenty of time slots available. I scheduled and received a confirmation within 20 minutes. At the location Anthony was great - service was fast - and pickup was easy.
M. M.
4.0 of 5 stars
Feb 23, 2024
The oil change was pretty high by I do understand my car takes a synthetic oil..but still a tad high in price at the end. Terrific Customer Service with Anthony Catullo
ny11691
5.0 of 5 stars
Feb 12, 2024
Good service and knowledge of products and services needed.
Westfield resident
4.0 of 5 stars
Feb 09, 2024
Spent more than I anticipated.
Nicky B.
4.0 of 5 stars
Feb 05, 2024
Took longer than I thought. There did not seem to be too many other cars being serviced at the time.
Anonymous
5.0 of 5 stars
Feb 03, 2024
I've been bringing both my cars here for years and never had any problems. Service is always good.
Chris A.
5.0 of 5 stars
Feb 03, 2024
The team made it very simple for me to work around their existing queue and get my car in for an oil change as long as I dropped it off.
Kinshasa H
5.0 of 5 stars
Feb 03, 2024
The service at Midas in Westfield is beyond outstanding. I am treated with the upmost respect and one of the employees there named Anthony has been so helpful ever since I met him. I go to him for clarity on any issues I have. He is so friendly and knowledgeable in every area. I am very well taken care of every time that I visit Midas. The prices are affordable and I recommend 100% to any and everyone.
Anonymous
5.0 of 5 stars
Jan 25, 2024
Staff was friendly and patient and explained things thoroughly. Rudy and the young man at the desk were great representatives for Midas
cw
4.0 of 5 stars
Jan 19, 2024
Everybody was friendly…. Just wish there was a coupon that could be applied like the last managers used to do is all.
Bruce 44
5.0 of 5 stars
Jan 17, 2024
Friendly and accommodating service Service was quick and thorough.
Jean A
5.0 of 5 stars
Jan 12, 2024
Staff members always nice,pleasant people
Anonymous
5.0 of 5 stars
Dec 28, 2023
Superb customer care. On line scheduling.
Anonymous
5.0 of 5 stars
Dec 15, 2023
Branch personnel is friendly and competent.
PaulN
5.0 of 5 stars
Dec 09, 2023
I've use this Midas for several years for all my cars. Always quality work and good guys working there.
Westfielder
5.0 of 5 stars
Dec 07, 2023
Friendly, competent service.
Carol R
5.0 of 5 stars
Dec 02, 2023
Spoke with Mack on the phone and he invited us in to have the vehicle looked at. He was friendly and looked at the car immediately and knew what he was talking about. I appreciated him getting us in and also decided to do an oil change, which he said was no problem. Avery completed the service for us and we were out of there in a reasonable time frame.
Anonymous
5.0 of 5 stars
Dec 02, 2023
Because they are helpful kind and honest
Sebastian
5.0 of 5 stars
Dec 01, 2023
Very easy experience to book appointment and very friendly staff.
Life is beautiful.
5.0 of 5 stars
Nov 27, 2023
Appointment scheduling. Explanation of services and details about what else the vehicle need.
Jordan S.
3.0 of 5 stars
Nov 25, 2023
The Midas representatives at the front desk were so nice and professional. All 3 greeted me and shook my hand when I walked into the store.
Mary N
5.0 of 5 stars
Nov 20, 2023
Everything went smoothly. Friendly service and on time. C
EV
5.0 of 5 stars
Nov 16, 2023
Friendly and fast service...honest pricing
Anonymous
5.0 of 5 stars
Nov 15, 2023
Always great service. This is my favorite service dealer
Josh D
5.0 of 5 stars
Nov 14, 2023
The gentleman were very professional. They were willing and eager to explain the issue I was having and the solution.
AJM
5.0 of 5 stars
Nov 01, 2023
Staff was extremely friendly and helpful
Charamicos
5.0 of 5 stars
Oct 24, 2023
THE CUSTOMER SERVICE WAS AMAZING!!
AS
5.0 of 5 stars
Oct 19, 2023
Friendly service providers
Eric S
4.0 of 5 stars
Oct 10, 2023
i think the pricing is a bit high
Eric S.
5.0 of 5 stars
Oct 05, 2023
It was a big job. It was completed and explained in detail. I recieved a phone call from the owner the next day asking if everythohing was completed and my input. Excellent service. I will go back for further service needs.
Donna S
2.0 of 5 stars
Sep 30, 2023
Tire light kept coming on. Rep without looking at tires said I needed 4 new tires. Quoted 1700 dollars. Went to different place said tires in yellow zone and one tire could replace plug that was leaking. Opted to replace all 4 tires same brand for 1000 there. I don’t appreciate being ripped off since a customer of Midas for years.
NE
2.0 of 5 stars
Sep 29, 2023
Be honest and price fairly
Westfielder
4.0 of 5 stars
Sep 23, 2023
Price of additional work was not communicated to me.
Mike
5.0 of 5 stars
Sep 23, 2023
There was nothing to complain about. Service, price and the amount of time the job took were all on point.
Anonymous
4.0 of 5 stars
Sep 02, 2023
Not satisfied with the time that I had to wait. They told me that it was going to take about one and a half hour and it took double that.
S_Can
5.0 of 5 stars
Sep 01, 2023
I went in for my usual oil change and a low tire. The representative took the time to come out to my car and show me the damage of my tires and explained why I needed new ones. We then went inside to check on price and availability. He could get the tires in the next day. I scheduled an appointment, and it took about 2.5 hours. I told them no rush as I was not staying and would be back before they closed. All prices were explained to me prior to the appointment. No unusual charges were then brought up at the end. I was very satisfied with my service.
L.F.
1.0 of 5 stars
Aug 26, 2023
Drop of the car on Friday, no one called for the quote, I called, they said they will call that day or Saturday, no one called, i called Saturday PM, they said it’s done, the charge me for diagnostic test, which i did not authorized, but the ac condenser was not repaired and no one called for quote, the car was there for 2 days, nothing was done, they said bring it back on Monday, drop off 7:30am no one called, went there myself at 4:45PM, they said they can not finish because the connector for the tank to charge the ac was lost, why did you not call me, they said to come back for a freon recharge, but don’t know when will the connector will arrive. i gave up and brought it to a better auto shop. P.S. I’ve been a customer there since 2008, never happen to me just recently when they change their staffs
RobertH
5.0 of 5 stars
Aug 23, 2023
Fast, courteous, and efficient service
Jennifer F.
5.0 of 5 stars
Aug 15, 2023
I was traveling from Central NY when I realized that I needed an oil change. I called and they were able to accommodate me immediately as I had a 3:00 pm appt. to make. The office staff said 'no problem' we can get you in and out. Everyone was very friendly and my car was done in no time. It was such a relief to be able to have that done so quickly and efficiently. Thank you Midas!BestJennifer
PaulN
5.0 of 5 stars
Aug 07, 2023
Had to have my car towed in after breakdown. They installed a new alternator and battery in a few hours. I thought it would take longer. Very surprised.
Don B.
5.0 of 5 stars
Jul 26, 2023
Excellent customer service from both employees I dealt with.
Anonymous
5.0 of 5 stars
Jul 24, 2023
Mack is Great! Bery customer oriented and very knowledgeable.
Happy Customer
5.0 of 5 stars
Jul 21, 2023
Price and service was exceptionally more than I anticipated BUT I trust what was recommended to me was truly needed.
RMickey
5.0 of 5 stars
Jul 17, 2023
I go here all of the time. They seem honest about their work and suggestions about my car.
Pete l
5.0 of 5 stars
Jul 14, 2023
Good service andfriedly
Ann T
5.0 of 5 stars
Jul 12, 2023
It was as small job, but just making that appointment and having the work done went smoothly
Magb368
5.0 of 5 stars
Jul 05, 2023
Communication was excellent and very friendly and informative. No pressure.
mama p
5.0 of 5 stars
Jun 13, 2023
Mack was friendly, respectful and informative call to say my car needed synthetic oil and so the price would be more than quoted.
Derrick Vigo Jr
5.0 of 5 stars
Jun 10, 2023
Mack the store manager was very informative as to what my vehicle needed for maintenance. He explained everything in detail and overall was very professional about the service.
SargeDi
5.0 of 5 stars
May 12, 2023
Gordon at the front was extremely kind and helpful. Although I didn’t know the price or job completed until done (tire plug) I was ok with the result and pricing. In addition Gordon replaced a brake light that was out at no additional cost since I had the bulb already. Super friendly and helpful. I’m always satisfied with this Midas.
nevermidas
1.0 of 5 stars
May 12, 2023
I went to your location for issue with brakes. I was quoted a price of 2,700 for what seemed basic brake maintenance. When told Midas not interested in getting it fix for that a manager called me back and 1,800 (same service), when I still refused he asked what do I need it to be? I took car to another place and was fixed for 800. Understanding that work might be somewhat different how did your guys go from 2700 to 1800 to what do you need it to be? I felt like this was very dishonest place
Fred
4.0 of 5 stars
May 11, 2023
I asked to have my tires rotated (which wasn't done with the previous service) & was told they will do it because I need tires and it would matter having them rotated.
Paul N
5.0 of 5 stars
May 09, 2023
the service took less time than I thought it would. I barely waited a half an hour for it to be completed. Very happy about that.
Rich T
5.0 of 5 stars
Apr 29, 2023
Easy to schedule service. Short wait time when checking in. Clean facility. Prices are competitive. No pushy sales for additional service, only recommendations.
MJ Z.
5.0 of 5 stars
Apr 26, 2023
Betty spent time to clearly explain future car services needed, reason, safety priorities and cost. Betty was very friendly and knowledgeable.
Linda C
5.0 of 5 stars
Mar 24, 2023
Gordon the location manager was very courteous, professional, and friendly. Communication was timely and appreciated. I have never had a bad experience at this location. It is my go to place for car service.
Nick
5.0 of 5 stars
Mar 22, 2023
Highly Satisfied.Betty was courteous and personable.
Anonymous
5.0 of 5 stars
Mar 18, 2023
Gordon and the staff always go the extra mile with promptness, kindness and courtesy!
Anonymous
5.0 of 5 stars
Mar 17, 2023
Everything explained to me completely
Westfielder
4.0 of 5 stars
Mar 10, 2023
A bit more expensive than I expected.
Cher B
5.0 of 5 stars
Mar 03, 2023
Easy appointment and convenient location
Joel
3.0 of 5 stars
Mar 02, 2023
I think they are checking services supposedly done to the car without they actually taking the time to make sure it was done . Also they charged me $90 ( minus a $20 discount) for simply changing my car oil , this seemed a little high .
Gene G
5.0 of 5 stars
Mar 02, 2023
Professional
Rich T
5.0 of 5 stars
Feb 25, 2023
Confirmed appointment, clean facility, service done quickly, fair price.
Anonymous
5.0 of 5 stars
Feb 21, 2023
manager explained everything in detail and was highly knowledgeable.
Jon g
5.0 of 5 stars
Feb 17, 2023
Fair price for the work I recieved
Beemerowner
3.0 of 5 stars
Feb 08, 2023
Tooling fee surprised me. I was very sure that I was paying 94 for oil change. Later I was told that my rear brake weee 80% gone, I decide to replace the brake pads. I was told it will cost 350 but later I was told there is $40 tooling fee which is pretty common these days. With additional $ 40 Midas will not be my first choice going forward. With all the specials I can get the job done at a BMW dealership for a little more and I would have a loaner car. The synthetic oil & filter were also not in stock and it took longer than expected to finish the job.
plan
4.0 of 5 stars
Jan 30, 2023
No inspection of vehicle done. No sheet was discussed by service advisor
Frank
5.0 of 5 stars
Jan 24, 2023
I was given 10% discount
Anonymous
5.0 of 5 stars
Jan 23, 2023
Service was provided in a timely fashion.
Anonymous
5.0 of 5 stars
Jan 21, 2023
Great service and communication
Amer C
5.0 of 5 stars
Jan 19, 2023
The manager in charge over there always very polite and professional and he always do his best to assist you
Pedro L
3.0 of 5 stars
Jan 16, 2023
Nothing new.
Nancy W
5.0 of 5 stars
Jan 11, 2023
I love this location cause they are honest and upfront and give me options every time. That is much appreciated!!
Dean H
3.0 of 5 stars
Jan 03, 2023
I'm extremely unhappy how there was zero mention of the "Labor Fee" that would also be included in my overall fee. From the coupon I used, to the associate who helped me, to absolutely no information that such fee would apply to mine or any other service provided by Midas. The workers already get payed to show up & do there job, there shouldn't be a fee on the backs of customers for Midas to profit more & not give raises to there employees while trying to justify a "Labor Fee" on the consumers back. That's a dirty & cheap trick that I will not fall for again.
M Mays
5.0 of 5 stars
Dec 30, 2022
I choose this location over the one closer to my house because of the professionalism and friendliness of the staff.
Westfielder
5.0 of 5 stars
Dec 28, 2022
Professional, friendly and convenient service.
Anonymous
3.0 of 5 stars
Dec 22, 2022
Pricing is too high when compare with other companies.
Rich T
5.0 of 5 stars
Dec 10, 2022
Ease of making an appointment. Quick check in. Service done right. Fair price.
Tom W.
5.0 of 5 stars
Dec 10, 2022
Gordon, the service manager of the Westfield NJ location, was simply outstanding and very helpful. He called me and fixed our tire very quickly which was most appreciated!
Laura W
5.0 of 5 stars
Dec 09, 2022
They’re always honest and accommodating at Midas.
Samuel
4.0 of 5 stars
Dec 03, 2022
Was okay
Anthony G
5.0 of 5 stars
Dec 01, 2022
The gentleman at the service desk was efficient and very pleasant.
LoriS
5.0 of 5 stars
Nov 29, 2022
The staff was friendly and helpful and quick!
Jean S
5.0 of 5 stars
Nov 19, 2022
Gordon, the manager was honest and friendly. I thought I needed brakes, but he told me not yet. I really appreciated his honesty as money is tight right now. I will return when it's time to do them.
Robert
5.0 of 5 stars
Nov 17, 2022
Thought I had an axle problem but it turned out to be a cable which came loose. Gordon was outstanding at communicating what the problem was and how it was corrected.
Rich Caggi
5.0 of 5 stars
Nov 17, 2022
Shop Manager very personable
Charles S
4.0 of 5 stars
Nov 17, 2022
Not enough experience yet
William B
5.0 of 5 stars
Nov 14, 2022
Staff was Very helpful
Rich T
5.0 of 5 stars
Nov 09, 2022
Confirmed appointment quickly after requesting it online. Arrived early and took my car in shortly thereafter. Thought I needed a more expensive oil change but the shop used the oil recommended for my vehicle, so I saved money. Shop didn’t try to upsell me additional services, but only recommended new wiper blades. No hard sell - much appreciated.
Anonymous
2.0 of 5 stars
Nov 05, 2022
Went for A new battery and alternator when reversing the car makes a horrible sound as well as going forward couldn’t call the following day because they’re closed on Sundays considering the car is an older car yes but it has never made that sound before
Danny Scott
5.0 of 5 stars
Oct 25, 2022
Gordon instilled confidence in me with his knowledge of my Hybrid. Very friendly and professional
Bob L in Westfield, NJ
5.0 of 5 stars
Oct 24, 2022
Gordan and his staff were very responsive to my problem. I had experienced a nail puncture in the left rear tire of my 2022 Accord Hybrid and arrived at the Midas store unannounced. Gordan quickly and professionally processed me in and assigned my car to a technician, who immediately addressed the problem. Shortly thereafter, Gordan advised that most other dealers would have told me to purchase a new tire. He, however, advised that they were able to repair the tire and assured me the repair would be safe and would last the normal life of the tire. On the same day, my daughter had a similar problem with her car, brought it to Midas at my urging, and received the almost identical professional service. We are both highly satisfied with Gordan and his colleagues at the Westfield, NJ Midas store.
Laura W
5.0 of 5 stars
Oct 20, 2022
I heard a rotating/grinding sound coming from the rear of my car. The mechanic listened and immediately inspected my rear brakes. The right rear brake needed a new rotor, caliper, pads and hose. They did a wonderful job repairing my brake issue.
Westfielder
5.0 of 5 stars
Oct 10, 2022
Convenience of location and friendly service.
Victor
5.0 of 5 stars
Sep 30, 2022
Alway satisfied
Marv G
5.0 of 5 stars
Sep 29, 2022
Westfield Midas has serviced our cars for over 20 years. New staff is personable and most competent. We look forward to their continuing to take care of us.
DEBRA ESSING
2.0 of 5 stars
Sep 22, 2022
Get rid of bs "FEES". Shop fee $62 what is this nonsense ? Labor , parts and taxes should be the only charges. At the last minute I was surprised with a $62 shop; this is nonsense . I was told my repair would be $708; I told them to go ago with it. When I went to pay I was hit with the $62 shop fee . I will never go back to Midas and will share my experience with anyone who will listen. SHOP FEE is a rip off
Savannahlily
5.0 of 5 stars
Sep 19, 2022
Easy experience
JOE B
1.0 of 5 stars
Sep 12, 2022
Was quoted a price on the phone only to have a "shop fee" that wasn't communicated to me added to bill when I arrived.
Mary M.
5.0 of 5 stars
Aug 31, 2022
Easy to schedule, service was quick and customer service was excellent!
Anonymous
4.0 of 5 stars
Aug 29, 2022
the price of the oil change went up in price
Karen 5
5.0 of 5 stars
Aug 27, 2022
The people are always very friendly. The service is great. I trust them. It's in a good location.
Ag
3.0 of 5 stars
Aug 27, 2022
Website for Groupon needs to be clear
cupcake
5.0 of 5 stars
Aug 22, 2022
Staff was very personable. Manager (Gordan) explained the issue to me. They completed the work as planned. Fast service. They get working no playing around.
Anonymous
5.0 of 5 stars
Aug 19, 2022
The people who work there are so knowledgeable and so nice. They went above and beyond
Mr D.
5.0 of 5 stars
Aug 11, 2022
Service and attention to details
Michael L.
5.0 of 5 stars
Aug 09, 2022
Friendly, professional staff. Very convenient and capable operation.
Linda T
5.0 of 5 stars
Aug 08, 2022
I have been here before, appointments are easy and staff is friendly
heatwave63
5.0 of 5 stars
Aug 06, 2022
From the time I scheduled the appt. to the finish of service everything went very smoothly.
MAK
1.0 of 5 stars
Aug 03, 2022
To change the car battery and oil change cost was $ 400. That is a rip-off. if I was given breakdown of charges clearly before the service was performed, I would have declined the service. On top of that I had to wait more than 3 hours to get the car.
jkal
5.0 of 5 stars
Jul 07, 2022
Polite, experience employees
Maylin M
5.0 of 5 stars
Jul 07, 2022
I used to go to the Midas about a mile away from my home but received poor service and started going to this location which is about 6 miles away from my home and every person I have ever dealt with at this location has been nothing but friendly, courteous and informing. Total customer satisfaction given!
Jenn H.
5.0 of 5 stars
Jul 01, 2022
The people were friendly and they did a good service. I used a coupon so the price was right.
Lars
5.0 of 5 stars
Jun 27, 2022
Devon is the best
Bruce44
5.0 of 5 stars
Jun 25, 2022
Quick appointment received and work completed in a short time. Friendly staff and service rendered was as expected. Our other car is now in for it's oil change as well.
Barbie Girl
5.0 of 5 stars
Jun 09, 2022
They were so amazing and helpful. I think his name was Gordon and he went above and beyond to help. I really appreciated that because he didn’t have to and it was nice. The man at the front desk was also very nice, great people overall because as a woman it can be intimidating bringing your car in but they never make me feel that way. I will definitely be returning and recommending.
Barbara M
5.0 of 5 stars
Jun 03, 2022
I needed to have my brakes replaced immediately. I was able to drop off the car the night before and get it back the next day as promised. Joe and Gordon were absolutely on point in communication and helping me get the financing I needed to be back on the road safely and quickly. It really relieved me knowing that I could depend on Joe and Gordon for this.
Pete l
4.0 of 5 stars
Jun 01, 2022
It was good
hdjeep
5.0 of 5 stars
May 31, 2022
I found the service to be very professional, they got the job done in the same day, communication was excellent, overall I was very pleased
Mike
5.0 of 5 stars
May 23, 2022
Over all great experience
Michele
5.0 of 5 stars
May 23, 2022
I followed Gordon from another place he worked he’s the best !
Stephen
5.0 of 5 stars
May 20, 2022
Professional and quick
GK
5.0 of 5 stars
May 19, 2022
Gordon and Joe are very professional and courteous.
Volvo2004
5.0 of 5 stars
Apr 23, 2022
The front desk associate was helpful, courteous, and when I said I needed to leave within 45 minutes, he told me he would expedite the request to make sure I was out on time - and he was right! Overall, a great job.
Anonymous
1.0 of 5 stars
Apr 08, 2022
competent mechanic who perform work
SJL
5.0 of 5 stars
Apr 04, 2022
The service was exceptional from the person answering the phone taking the appt to the employees when I arrived. Everyone was extremely helpful, knowledgeable, pleasant and accommodating. They made what should have been an unpleasant experience (nail in tire) not so bad. Everyone I interacted with was highly professional. Highly recommend.
Anonymous
5.0 of 5 stars
Apr 04, 2022
Friendly service and very good communications
Emily S.
5.0 of 5 stars
Mar 31, 2022
I’ve been a customer at this Midas for over a decade and I’ve always appreciated the work they’ve done for my vehicles. Staff is always knowledgeable and friendly. I always feel that my vehicle is worked on properly and I feel safer knowing they are my mechanics. I can honestly say I’ve never had a negative experience at the Westfield Midas!
Mike P
5.0 of 5 stars
Mar 30, 2022
Been going there for years. People are nice and honest about what is needed. Feel they are generally fair prices.
JGL
5.0 of 5 stars
Mar 24, 2022
Professional, efficient and pleasant staff.
Ron D
2.0 of 5 stars
Mar 24, 2022
Make sure part doesn't take as long to be delivered
Carol W.
5.0 of 5 stars
Mar 23, 2022
I needed a new tire and called them spoke to Joe he and was able to get my tire and installed the next day everyone there is supper nice will definitely use them again
Ccccj
5.0 of 5 stars
Mar 21, 2022
Easy and convenient. Very happy with the included tire rotation
Scotch plains 81
2.0 of 5 stars
Mar 12, 2022
My car was driving perfect. I went in for a routine oil change and was told anti freeze leaked into my oil, my motor was about to die, and quoted me a $8000 motor replacement if i wasn't going to buy another car. Their diagnosis had me extremely worried, even to drive my car back home! I got a 2nd opinion elsewhere who told me there was no antifreeze in my oil, my car was not about to die and I did not have to pay thousands for a new motor or buy a new car. I will never be back nor will I recommend Midas in Westfield, nj or anywhere else to anyone else.
Sshah
4.0 of 5 stars
Mar 11, 2022
Took a long time to get my fleet vehicle approved to get service done, nearly double the amount of waiting time. It was not clearly explained why the process takes so long.
Mazda Karen
5.0 of 5 stars
Feb 23, 2022
People were nice, waiting room and bathroom were clean. The manager was happy to turn off the TV and just play music while I waited. I felt they were thorough in checking and maintaining the car.
Ted H.
5.0 of 5 stars
Feb 21, 2022
Chuck, and now Andrew, have always been great. I trust them with our car and frequently recommend them online in local groups when someone asks for a mechanic. There are other mechanics closer to our home, but Midas Westfield will always get our business because of the great and friendly service they provide.
Jackie K.
5.0 of 5 stars
Feb 05, 2022
I called last minute and Paul took my car in first thing in the morning. He was great! Professional and precise! Great experience.
Arthur R.
5.0 of 5 stars
Dec 03, 2021
I have had work done at this Midas location twice and they killed it both times. They are personable and very understanding. I was quoted in the upper hundreds for an exhaust repair at other shops but the staff realized I was being mislead and helped me fi
Romerl E.
5.0 of 5 stars
Nov 22, 2021
I'm very happy with the oil change. Pretty quick and reliable.
John L.
5.0 of 5 stars
Nov 05, 2021
I had a tire that continually lost air. I brought it to the Westifield location. Mona was very nice and knowledgeable. She had it repaired and had me back in the car in a short time. I would use this location for any car problems.
Bill C.
5.0 of 5 stars
Sep 25, 2021
"Very good, fast service. Gentleman at the front desk I can't remember his name, was very friendly. He even called me when my truck was ready. "
Scott B.
1.0 of 5 stars
Aug 03, 2021
3rd time replacing rotors within 20K miles. I will NO LONGER have anything done by this shop taking my business elsewhere.
Michael M.
5.0 of 5 stars
Aug 03, 2021
First of all I would like to say thank you to Chuck. Excellent job by the mechanics who worked on my grandson?s car. I can?t remember her name but the girl at the counter was very professional and very nice i will definitely be back if I need other work do
Larry T.
5.0 of 5 stars
Apr 28, 2021
Reconnecting sunroof drain was completed
Robert C.
5.0 of 5 stars
Apr 10, 2021
Knowledgeable and professional staff. Friendly
Bruce E.
5.0 of 5 stars
Apr 06, 2021
"Midas always does a great job with the oil change, and the free routine checks of my cars. They are very easy to work with, and always explain what is diagnosed. Highly recommend this Midas location. Thanks. "
John Z.
5.0 of 5 stars
Feb 23, 2021
"I tried Midas for the first time this past Saturday for a synthetic oil change. I made the appointment on-line and received a call early Saturday morning from the Manager, Chuck, confirming my drop off time and what needed to be done to my Honda Ridgeline."
Bob L.
5.0 of 5 stars
Feb 16, 2021
"As usual, Chuck and his guys did a prompt, professional, and awesome job! I called to make an appointment, 10 minutes later they were pulling my Honda into an open bay to do the job. A half hour or so later, I was on my way home. Just a very consistent,"
anonymous
5.0 of 5 stars
Feb 12, 2021
Excellent service, customer service and communication. The staff was really nice and helpful.
Terrible S.
1.0 of 5 stars
Jan 31, 2021
"I went for a oil change with nothing wrong with my car and then I drive it out and start hearing weird noises, this is unbelievable I do not recommend "
anonymous
5.0 of 5 stars
Jul 25, 2020
Great service. Very professional. Highly recommend Midas of Westfield 5 Stars.
Vito B.
5.0 of 5 stars
May 04, 2020
great customer service !!
Krystyna D.
5.0 of 5 stars
May 02, 2020
This was my first visit at Midas and the customer service/service was OUTSTANDING!!! Chuck took care of me and answered all my questions without making me feel like a ditz for not being more knowledgeable on what I needed to get done btw I?m a 25 yr old f
anonymous
5.0 of 5 stars
Apr 23, 2020
Outstanding services and good customer services
Carrie A.
4.0 of 5 stars
Mar 18, 2020
"Coupon didn?t show any discount available, just lists services available but gives an expiration date. Not sure what the coupon is offering. "
Marilyn O.
5.0 of 5 stars
Mar 16, 2020
Staff was super nice and I was out of there quick!
anonymous
5.0 of 5 stars
Mar 15, 2020
Very honest, good communication. Nice guys to do business with.
Martin L.
1.0 of 5 stars
Mar 14, 2020
"My ABS went out shortly after having my brakes done there, so I've had to drive without ABS for a long time now..so am very unhappy with that service"
Bruce E.
5.0 of 5 stars
Mar 09, 2020
"I am very pleased with the service that Midas provided. New rear brakes, and a new battery. They always are easy to work with, and charge a fair price. Would recommend them very highly. Thanks. "
anonymous
5.0 of 5 stars
Feb 21, 2020
Got me in and out real fast
Maryann D.
5.0 of 5 stars
Feb 16, 2020
I recently had brake service at Midas. The experience was a positive one. The staff was friendly & professional. The service was performed quickly which resulted in little to no disruption to my day. I would highly recommend this business.
Ron C.
5.0 of 5 stars
Jan 31, 2020
Chuck and his team are always the best! Quick and expert service is what you can always expect here. Always informative and fair in whatever service they perform.
Bina G.
5.0 of 5 stars
Jan 28, 2020
Good service and staff
anonymous
5.0 of 5 stars
Jan 18, 2020
Midus of Westfield always does a great job
Ed K.
5.0 of 5 stars
Dec 21, 2019
" Great service! Chuck the Mgr, was very professional and most helpful! called a day ahead and had been given a price! Chuck approved the price, Chuck checked other tires and found anotherthat was worn, so I purchased two. 5 *****!Fine "
james f.
5.0 of 5 stars
Dec 01, 2019
"I had one of those odd-ball oil filters that even though the book said it was the right one, it wasn't. Chuck and company tracked down the correct one and got it delivered within an hour. I was very happy with the customer service and will be back."
anonymous
5.0 of 5 stars
Nov 24, 2019
Always pleasant using Midas in Westfield. Service delivered on time.
John T.
5.0 of 5 stars
Nov 06, 2019
"I was referred to the Westfield store, from the Summit store, as they were better equipped to perform the repair. Work was done well and both stores had excellent customer service. "
Bina G.
5.0 of 5 stars
Nov 02, 2019
Chuck Long and tecnician were good and corteous. Will visit again.
Howard L.
5.0 of 5 stars
Oct 25, 2019
A*
Lynn B.
5.0 of 5 stars
Oct 19, 2019
I had to reschedule my appointment and they were very accommodating.
Akberali K.
5.0 of 5 stars
Oct 19, 2019
"fully satisfied with the service and pleasant service manager, The facility was very clean and car delivered on time."
Helaine G.
5.0 of 5 stars
Oct 08, 2019
Excellent as always
Robert L.
5.0 of 5 stars
Sep 28, 2019
I am a repeat costomer at Midas in Westfield I take mt 2 cars there for service.I am always treated with respect and I have confidance in ther work .Robert LoAlbo
Larry T.
5.0 of 5 stars
Sep 20, 2019
Best experience
anonymous
5.0 of 5 stars
Sep 10, 2019
Good shop. Very helpful and friendly manager (Chuck). Would use them again.
Kiymara H.
5.0 of 5 stars
Aug 28, 2019
"I love coming here! Chuck and the staff are always delightful. The service is always speedy! I come for an oil change and anything else my car needs. Chuck educates me, and also tells what I need done now or what can wait. I've been coming here for years a"
Nancy F.
5.0 of 5 stars
Aug 23, 2019
"It was my first time visiting this Midas location. I recently moved from out of state and wanted to stay with the brand. I found this one that was a little farther than other non-Midas shops, but thought it?d be worth the drive since I?ve had nothing but g"
anonymous
4.0 of 5 stars
Aug 21, 2019
Overall good experience. Chuck Long, the manager, was courteous, knowledgeable, and most helpful. Work was done well, of high quality and in a timely manner. Only reason for not giving 5 stars is because they have excessively high "shop fees" that are well above anything I've ever encountered. They need to address this issue.
Janis E.
5.0 of 5 stars
Aug 18, 2019
Westfied Midas is great. They get you out quickly with no hassles. The main thing is that check your car and explain to you what has to be fixed with no pressure. I trust Midas that is the main thing. TRUST goes a long way.Hats off to Chuck the Manager
Richard K.
5.0 of 5 stars
Aug 12, 2019
In and out in good time and a professional job. I like doing business with Westfield Midas.
Larry T.
5.0 of 5 stars
Jun 28, 2019
"The most comprehensive, supportive and complete service available anywhere "
Hamir V.
5.0 of 5 stars
Jun 22, 2019
Good work
Jackie F.
5.0 of 5 stars
Jun 11, 2019
I have an older car and share it with a friend. We would like to put as little money as possible in the car The guys are always so helpful and budget conscience.THANK YOU AGAIN
Mike D.
5.0 of 5 stars
May 01, 2019
Thanks for great service.
Nick G.
5.0 of 5 stars
Apr 26, 2019
"Chuck was good, personable and corteous."
Larry T.
5.0 of 5 stars
Mar 24, 2019
Well done and easy
Paula Y.
5.0 of 5 stars
Feb 26, 2019
"I am always please and happy bringing the maintenance and thorough check on my car and I guess I wouldn't trust my car with any other auto center than this MIDAS in westfield. Even its totally out of my way, I would still bring my car to this place. Chuck "
Bruce E.
5.0 of 5 stars
Feb 20, 2019
"Once again, Midas did a great job with the oil change, and fluid replacement for my 1995 Corolla. They had a special on the fluid change, which was great. The manager, Chuck, is very easy to work with. He is always willing to answer all questions, and prov"
Larry T.
5.0 of 5 stars
Jan 14, 2019
Diagnosed and fixed quickly and successfully. Couldn?t have asked for better results
Bruce E.
5.0 of 5 stars
Dec 22, 2018
"As always, I was very pleased with the service from Midas. They do a great job. Chuck the manager, is a great guy to deal with. Very professional and nice. He explains everything about your car very clearly. Thanks, Bruce. "
Ron C.
5.0 of 5 stars
Dec 09, 2018
The car was in for an oil change--they promptly called when it was completed. While in they rotated the tires and replaced a rear brake light. Everyone here is so friendly and they make you glad you bring your car in for service!
Theonina T.
3.0 of 5 stars
Dec 04, 2018
"While I have been using Midas for close to 10 years, and have always given it 5 stars because they deserve it, my last visit for a standard oil change which I had an appointment for took over 1.5 hours. That?s double (or more) that it usually takes. It w"
Larry T.
5.0 of 5 stars
Dec 02, 2018
Perfection
Paula Y.
5.0 of 5 stars
Nov 27, 2018
"Excellent service from the whole team!!!!! Chuck is very accomodating and Trevor (Mechanic/Technician) explained thoroughly about the actual issue in my car. It could cost me 3,000$ if I just believe in some local mechanic who told me it was my Rack and Pi"
Larry T.
5.0 of 5 stars
Oct 20, 2018
The most thorough car care anywhere.We run and caring. Thank you Chuck and staff
Bruce E.
5.0 of 5 stars
Oct 16, 2018
They always do a great job at this Midas. Chuck is a great guy to work with
Roseann P.
3.0 of 5 stars
Oct 09, 2018
"I requested appt online. I made a note that I wanted the Honda A12 maintenance, which is oil change, tire rotation, and a couple other things - pollen filter, dust filter, I forget what else. I had a coupon for the oil change/tires. Based on the receipt, i"
Romeo O.
2.0 of 5 stars
Oct 06, 2018
"It's my 1st time here having my change oil done but my wife have always her car in here every time it needs an oil change.. And every personnel was so great, except for this guy namely ""CHUCK"". I don't know why is it every time he's the guy behind that cou"
Camille C.
5.0 of 5 stars
Oct 05, 2018
excellent service
anonymous
5.0 of 5 stars
Oct 01, 2018
Great service. looked into a few things that were causing issues and gave me some fixes.
Pat R.
5.0 of 5 stars
Sep 14, 2018
"Very good! Mechanic appeared to be knowledgeable, the manager was very thorough in explaining everything and suggested what else to look at for near future maintenance "
anonymous
5.0 of 5 stars
Aug 13, 2018
Always 5 star treatment from these guys. No other place Id rather go for service
Scott B.
5.0 of 5 stars
Aug 04, 2018
"Customer Service is excellent, work has been fine. Did not reset my maintenance light during visit so have spent all week on vacation looking at the service light when I specifically asked to insure it was reset. "
Dirk Henning H.
5.0 of 5 stars
Jul 22, 2018
"Needed 40k service for my GL450. Ray Catena of Union quoted $980 * tax for the ?Service B3?. Most of the guys in the MB forums thought that this service was more like a glorified oil change, which after checking what Mercedes would actually do, seemed like"
Scott B.
5.0 of 5 stars
Jun 19, 2018
Excellent customer service great staff doing the work. Everyone went out of their way to satisfy.
Michael K.
5.0 of 5 stars
May 22, 2018
"Great job, very nice people!"
Richard F.
5.0 of 5 stars
May 03, 2018
Everyone is very friendly and extremely customer focused.
Rebecca M.
4.0 of 5 stars
Apr 10, 2018
I was treated very well and my questions answered.
Larry T.
5.0 of 5 stars
Apr 03, 2018
"Identified problem, resolved quickly and effectively "
Linda R.
5.0 of 5 stars
Mar 05, 2018
Great staff with great service!
Don R.
1.0 of 5 stars
Feb 28, 2018
"I have been going to the Midas in Edison on Route 1 since Ben was there and I have six cars and over the years have spent north of 10,000 dollars there. Shawn normally works on my car. BUT For you to move Paul is alarming to say the lease it is hard to fin"
Dashawn N.
5.0 of 5 stars
Jan 19, 2018
"Great service, friendly environment. "
Richard P.
5.0 of 5 stars
Jan 06, 2018
Great service as always and it all starts with Chuck. He provides great customer service by fully explaining everything and answering all of your questions. Work is done in a timely manner and completed to my satisfaction every time.
Ron C.
5.0 of 5 stars
Dec 09, 2017
"The work was completed after careful attention to what the car needed, and with great care. You can always count on honest and reliable partnership with the team to get the needed work done in reasonable time."
Larry T.
5.0 of 5 stars
Dec 03, 2017
Great service. Amazing car and customer care. Manager Chuck treats customers like they are close friends.
Richard H.
1.0 of 5 stars
Nov 11, 2017
Brought my truck in because my rear brake line ruptured was given a estamate of $565.00 to replace line I said thats insane and took it to my regular mechanic and he replaced the line for $147.00 will not go back here again rip off joint
Larita L.
5.0 of 5 stars
Nov 06, 2017
Service was quick and my car rides great!
Melanie R.
4.0 of 5 stars
Oct 25, 2017
"Mike is such a wionderful mechanic and manager to work with!! He is honest, thorough and very helpful with suggestions and options. I feel very satisfied and confident that I have found a ""keeper"" in regards to a trusted mechanic and auto service shop. I a"
anonymous
5.0 of 5 stars
Oct 18, 2017
Always a great experience when I visit Midas
Erwin R.
5.0 of 5 stars
Oct 16, 2017
Awesome service.
David F.
5.0 of 5 stars
Sep 26, 2017
"I always have great service, great outcomes and wouldn't take my car anywhere else. "
Helaine G.
5.0 of 5 stars
Sep 22, 2017
"As always, Chuck and his crew took great care of our windshield fluid system problem, found an air filter problem, got us on our way. They are the best!"
Alan R.
5.0 of 5 stars
Sep 14, 2017
"Chuck & Mike are wonderful to work with ! They are trustworthy, and accommodating in every way. They are excellent representatives of what Midas is all about !!!"
Bruce E.
5.0 of 5 stars
Aug 27, 2017
"I have been taking my cars to this Midas shop for years. i am always pleased with the work that they do. They take the time to explain what is needed for your car, and are always willing to answer any questions. Their prices are reasonable too. Certainly m"
Benjamin P.
5.0 of 5 stars
Aug 23, 2017
"First and foremost, I want to thank Chuck Long and Mike for making my experience highly professional and an exceptional customer experience. They were very easy to work with and informative as to my needs and provided the utmost customer service and relia"
anonymous
5.0 of 5 stars
Jul 28, 2017
Midas diagnosed the problem with car and had it repaired by end of day. Transaction saved me $450.00 from the dealer's price.
Erwin R.
5.0 of 5 stars
Jun 07, 2017
Been to many different repair shops. Rarely is the time you walk away feeling swindled or lied to. Dealing with Chuck is truly Amazing and refreshing. The service and pricing is both on target and great. They are now my first choice repair center
Bruce A.
2.0 of 5 stars
Jun 06, 2017
My complaint is with cost of parts. I was billed $79.99 for a part that I can buy for $17.44 on-line (same mfr. and part #) and about $ 35.00 over the counter.
Milvia C.
5.0 of 5 stars
Jun 01, 2017
Midas is the one shop where I feel they're totally honest and never overpriced. The're very professional and have good work ethics. I sincerely think they're the best mechanics to go to. They always fix the problem and I never feel overcharged! Totally
anonymous
5.0 of 5 stars
Nov 03, 2016
Great experience, all the service people were extremely helpful and went out of their way to help me
John H.
5.0 of 5 stars
Oct 18, 2016
Midas in Westfield is the only place I trust to work on my truck. They service my vehicle with professionalism and courtesy. They also keep me aware of future service needs. Keep up the good work guys!
anonymous
5.0 of 5 stars
Sep 11, 2016
They did a super job even fixed a broken fastener on my fender at no charge. The service tech was extremely helpfulWill always go back for service
jonathan y.
5.0 of 5 stars
Jul 17, 2016
great service fast efficient will return and recommend
Theo T.
5.0 of 5 stars
Apr 27, 2016
I have been using the Westfield Midas for the 8 years I've been living here. I find them to be the most honest place around and best pricing! My most recent visit I went in with a flat tire which needed to be replaced. I went in at 1 pm on a Friday with
anonymous
5.0 of 5 stars
Aug 27, 2015
The staff is great, they're professional & helpful all without being pushy on any suggested services recommended.
Jim R.
5.0 of 5 stars
Jul 22, 2015
convenient location and multi-point vehicle check was the service I needed. I will bring my second car here also.
michael b.
5.0 of 5 stars
Jan 22, 2015
i've been to midas before to have my front brakes replaced. this time i had a coupon for a free oil change and tire rotation so i brought it back. Tony was so helpful and told me a few other things i needed which i knew of and had that done as well. The
John H.
5.0 of 5 stars
Jun 04, 2014
"Great Service. You can trust this place. Tony was very professional. He detailed the problem, gave an accurate time frame for repair, and even saved the worn out part to show me. I only service my truck at places that I can trust. Midas in Westfield is"